Browse our most frequently asked questions list below to learn everything you need to know!
Yes! All of our units are cleaned thoroughly. We are committed to making sure that your children are playing in a clean, well maintained, and safe environment. After each rental, every unit is thoroughly cleaned by commercial vinyl cleaners, disinfected, and sanitized. Once the unit is clean, it will be inspected to ensure cleanliness.
Everything! Our units are a perfect addition to any party, event, or celebration. You can find one of our vast selection of bouncers, water slides, and interactive units at occasions including but not limited to: birthday parties, church festivals, charity events, corporate events, company picnics, school field days, grand openings, family reunions, Vacation Bible Schools, summer camps, and much more!
Under no circumstances should water be used with any inflatable that is not designed for such use. However, there are inflatables designed for use with water. We will be glad to inform you about the water units available for you to rent for your event. Please note that we do not provide a water hose.
Our inflatables can be set up on grass, cement, concrete, asphalt, or even indoors with a different anchoring system available for every possible combination. When placing your reservation, please let us know on what type of terrain your rental will be installed. Inflatables that are setup on grass are anchored with long steel stakes, while inflatables that are setup on other surfaces or indoors are anchored with sandbags.
Yes, deposits are required to hold your rental and are nonrefundable. However, they can be used for up to one year toward your rental. If full payment is received, half is refundable if the rental is canceled within 48 hours of your event date.
Our team will promptly call the customer to cancel the order If there is heavy rain or inclement weather. If it is just a light drizzle, we will still deliver as scheduled. If the customer is not comfortable keeping the bounce house due to weather conditions, they have the flexibility to call and cancel the order by 8 AM on the day of the event at the latest.
If the weather forecast predicts rain, but it is not raining at the time of delivery, and the customer decides to go ahead with the order, we will deliver as planned. However, if it does start to rain during the rental period, no refunds will be provided.
We offer overnight rentals, as long as the equipment is in a secured location. Please contact us for details on multi-day rental options.
Tips are always welcomed and appreciated. Many of our customers choose to tip our drivers within the range of 10% to 25% of the total price of the rental.
If you rent out a water slide you must provide a water hose or source of water for the slide
Still have questions?
Feel free to use our Contact Form to reach out to us anytime.